We hope the information in this section will answer all your questions.
If you cannot find an answer, please email us on directopticians@btinternet.com or call us on 01923-243522.

Payment Questions

1. What are your Payment Options?
We accept all major credit/debit cards, personal cheques, postal orders, NHS and Eye care vouchers.

2. Is the Payment Page Secure?
Our payment system uses Barclays secure on-line credit card payment service which is secured with 128-bit SSL. 128-bit encryption is the strongest possible encryption on the web. When you place an order with us, your personal and credit card details are secured within 128-bit encrypted sessions before being sent over the internet. Together, this ensures that all transactions are secure. You can be rest assured that communications between your browser and this site’s web servers are private and secure making it virtually impossible for your card or personal details being used by unauthorised persons.

19. How can I use my NHS Optical Voucher?
Please contact us by email or by phone before you send us your NHS voucher so that we can inform you the value of your voucher and advise you the range you can have from free of charge. Once you have decided, you need to send us the GOS3 yellow voucher making sure you have filled in the declaration section (which is part 4) on the back. Your optician who tested your eyes should issue you with this voucher. We can provide glasses to the customers who get the following benefits:
1) Income Support
2) Income Based Job Seekers allowance
3) Pension Credit Guaranteed Credit
4) Tax Credit exemption certificate